Welcome! You have probably come to this website because you are facing a challenge in your country related to human resources for health (HRH). The HRH Action Framework presented here is designed to assist governments and health managers to develop and implement strategies to achieve an effective and sustainable health workforce. By using a comprehensive approach, the Framework will help you address staff shortages, uneven distribution of staff, gaps in skills and competencies, low retention and poor motivation, among other challenges.

Improved Health Workforce

Illustrative Indicators

The list below is from the Management Sciences for Health/World Health Organization (MSH/WHO) tool book and from Human Resource Indicators and Health Service Performance.*

Percentage of health facilities with staffing levels that meet the requirements of the HRH plan
Numbers of patients: professional staff numbers
Bed utilization: number of staff
Vacancy rate
Turnover rate
Retention rate
Absenteeism
Rural/urban distribution
Staff satisfaction (based on attitude surveys)
Percentage of total budget spent on staff salaries and allowances.

*Hornby P, Forte P. Human Resource Indicators and Health Service Performance. Human Resource Development Journal. 1997;1(2):103-118.